Administrative Assistant /
Clerical Training

  Challenging and rewarding careers await those who choose the modern office as their career path. Required of today's office personnel, whether an office manager, a file clerk, a document preparer or receptionist, are relevant computer skills along with the traditional skills of this profession. The areas covered in this 4-week course are:

In addition to this, students will learn skills in the areas of communication and problem-solving, reading, writing and speaking skills, working in groups and teams, conflict resolution, employment skills, choosing a career, finding and applying for jobs, expectations on the job and planning for salary increases and promotions.

Computer Skills

Essential for today's workforce are computer skills in the areas of word processing, spreadsheets, data processing, presentations and desktop publishing. These have been integrated into the training and students can focus on those skills that have relevance to their goals. The programs that are taught are:

• Your Place in the Modern Office
  
• Studies in organization and safety, career opportunities, work ethics and self-concept, getting along with others in the office
  
• Technical Skills and Knowledge
  
• Office computer systems, networks, email and telecommunications
  
• Office Support Skills
  
• Telephone procedures, filing and managing records, processing business documents, accounting and financial activities, sending and receiving mail and time management
  

Training is the key to 
success and moving forward.

General Objectives: The training provides experience in performing entry-level competencies (skills) that might be expected in a general office environment. Additional skills modules may be selected at any time based on areas where additional training would be beneficial - typing speed and accuracy, handling telephone calls, basic computer skills, word processing skills, Internet and email skills, and basic mathematical skills (including 10-key or Excel).

Those who already have this minimum will be encouraged to improve to the next level. Customer service skills teach students how to deal with difficult customers, clients and coworkers. How to develop an action plan for personal performance and improvement is covered as well. In the area of telephone etiquette, students will learn the intricacies of answering the phone, taking messages, putting customers on hold, time on hold, details of the call, and effectively ending the call.